The key to increase sales and customer loyalty is by improving your customer’s experience.
Customers are smarter today than they were five years ago and they expect you to be adept at your communications with them.
Gartner predicts that by 2020, a customer will manage 85 per cent of the relationship with a business without interacting with humans and hence, the increased demand and adoption of self-help service.
Chatbots are self-help tools for improving communications. Brands can use it to improve their customer’s experience, to generate more sales and build a deeper rapport with customers.
They allow your customers to easily interact with your brand through stimulated conversations and connected to multiple conversation platforms
let’s check some alternatives from here